Accessibility statement for Datamart

This accessibility statement applies to Datamart, which is the website used to register and manage users of E-CLAIMS and the Troubled Families Information System websites.

This website is run by the Ministry of Housing, Communities and Local Government.

How accessible this website is

This website is not fully accessible. For example:

not all pages have headings which describe their purpose clearly
not all pages can be operated solely using a keyboard
not all pages can be used with screen readers or voice control software
not all pages can be searched for and located easily
not all pages can be zoomed in to 200% without losing their structure and context
labels and instructions are not always provided when user input is required
some sections of pages have poor colour contrast
error messages are not always helpful
link text does not always make sense

Browser and device compatibility

You will get the best experience of this website by using Google Chrome, or if this browser is not available to you, by using Internet Explorer 11, Microsoft Edge or Mozilla Firefox. Using other browsers will make it more difficult to use this website with any assistive technologies.

This website is not compatible for use with mobile devices.

Reporting accessibility problems with this website

If you're an applicant or recipient of the European Regional Development Fund and need any help to use this website or to access any information held within it, contact us by emailing esif@communities.gov.uk.

If you're an applicant or recipient of the European Social Fund and need any help to use this website or to access any information held within it, contact us by emailing e.claimssupport@dwp.gov.uk.

If you're a user of the Troubled Families Information System and need any help to use this website or to access any information held within it, contact us by emailing families.team@communities.gov.uk or by phone on 0303 444 1127.

The Ministry of Housing, Communities and Local Government and the Department for Work and Pensions will provide support to any user that is having difficulty in using the Datamart, when contacted through these channels. These channels are monitored between 9am and 5pm on Monday to Friday, excluding bank and public holidays.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

Technical information about this website's accessibility

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the exemptions listed below.

Non-accessible content

The content in this website is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Not applicable.

Disproportionate burden

The Troubled Families Information System is expected to not be in use beyond April 2021.

The European Regional Development Fund and the European Social Fund are only due to invest in new funds in England until the end of 2020, and to continue to invest in funded projects until the end of 2023.

Due to the time-limited nature of these programmes that use the Datamart website, the decreasing number of users of the Datamart website expected over the next few years and the scale of changes required to fix all of the existing accessibility issues, we believe this would be a disproportionate burden within the meaning of the accessibility regulations.

What we're doing to improve accessibility

Despite our understanding that fixing all of the accessibility issues associated with the Datamart is a disproportionate burden, we recognise the importance of improving the accessibility of our services where possible.

By June 2021, we are planning to introduce changes to the Datamart so it is possible to:

zoom in up to 200% without the structure of most pages being disrupted
navigate most of the website using a keyboard
skip to the main content of all pages using a keyboard

Preparation of this accessibility statement

This statement was prepared on 8 September 2020. It was last reviewed on 8 September 2020.